A full detailed guide on How to cancel/Deactivate your du Prepaid & Postpaid sim card in Uae 2024 -Documents,Processing Time,Cancellation fees,step by step process and everything you need to know #dxbify
Du ,one of the telecommunication provider in Uae whose services are been used widely in the country.In case,if you want to cancel or deactivate the service for any reaosn then there is a process to follow in order to do that.Today we are going to guide you in all the steps from knowing Documemts need to cancel/Deactivate DU Prepaid/postpaid sim card ,processing time & fees in Uae.
Documents need to cancel/Deactivate DU Prepaid/postpaid sim card in uae
To cancel you Du sim card in UAE,you need only :
- For Residents : Emirates ID card (EID)
- For Visitors : Passport
Processing time to cancel/Deactivate your du Prepaid & Postpaid sim card in Uae 2024
For Prepaid card : It takes 24 hours totally to stop the services or it depends upon case to case.
For Postpaid Card : It gets decativated at the end of your onthly bill cycle of the current month or according to your plan penalties.
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Cancellation fees for deactivating du Prepaid & Postpaid sim card in Uae 2024
For Prepaid card : No cancellation fees
For Postpaid Card : There should be no outstanding dues or penalties in order to not pay more than what you used.It depends also in the case if you are cancelling before the contract of your plan.Then ,penalties will add up tyour settlement.
Location for Cancelling/Deactivating Du Postpaid sim card in Uae
Du Official Stores – click here
How to cancel du prepaid sim card by calling customer care
Before you start the process you should have Emirates Id along with you to verify the identity over the call with customer care.
- Step 1: Dial 155, Request for permanantly deactivation of the sim card .
- Step 2 : Customer service agent will ask you the Emirates Id number (EID) & verify the details with you.
- Step 3 : Your request will be taken and agent will tell you that your number will be deactivated soon in 24 hours or any further steps to taken
How to cancel or deactivate du prepaid sim card from du official store or shop
- Step 1 : Simply visit the Du store,take the token for deactivation of your sim and wait for your number to appear on the screen.
- Step 2 : Please carry your emirates Id card or passport (if on visit visa) and ask the agent to deactivate the sim.
- Step 3 : Agent will tell you about the process or any other valid points for you to know.Your request will be taken and it will be cancelled soon.
How to cancel/Deactivate your du Prepaid & Postpaid sim card in Uae 2024
How to cancel/Deactivate your du Prepaid & Postpaid sim card in Uae 2024
How to cancel or deactivate du prepaid sim card in Uae
To cancel your du prepaid sim card in dubai,Uae, You can cancel it thorugh calling 155 or By visitng any du offical store availaibe near to you .
Step 1 : Check the nearest Du official store or shop to you.click on the below link to check out.
Step 2 : Take the token from the counter and wait for your number to come.
Step 3 : Inform the agent to place a request to cancel or deactivate the sim card permanently.
Step 4 : You need to provide your emirates Id card to access your details and pay all the outstanding dues on the card.
STep 5 : After the dues have been your du sim card will be deactivated.
Once the monthly bill cycle is complete,your sim will automatically stop and will be premannently deactivated.
Step 6 : In case if you want clearance letter ,after 1 week from the date of cancellation you can apply for Clearance letter from the du stores.
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Frequently Asked Questions (Faq’s)
Can I cancel/deactivate my Du sim card before my contract ends ?
Yes ,you can any time if you want to deactivate the sim.Just visit any du official store and apply for deactivation.
How much I have to pay for cancelling du postpaid sim card in uae before my contract ?
The cancellation fee totally depends on the tenure of your contract and plan details,accordingly you need to pay the outstanding penalties and bills.
How much to pay for cancelling my du prepaid sim card in uae ?
There is no cancellation fees in cancelling du prepaid sim card in uae ,however,there should be no outstanding over dues to the card.
What documents I need to cancel or deactivate my Du postapid/prepaid sim card in Uae?
Either Emirates Id (For residents) or passport (For visitors & tourists)